if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. We have tried to explain how our agreements work. I will be taking legal action if this is not returned within 28 days (31/03/2023). Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. According to the contract terms, the last date of my membership with you is on {the date}. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Hi Frank, Im sorry that you feel this way. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. The payments have since been sent to . Your days must be used within the month they are allocated. I understand that youre disappointed. Prior to any renewal, our customers receive courtesy email reminders. Absolutely unacceptable behavior. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Thank you for setting up this process for me. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Regus is extremely recommended if you want to lose your hard earned money. {Address} We find it very unfair that for this reason you post a very visible, insulting and untrue review. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. We appreciate your business. if so what was their response. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. A member of our team will get back to you as soon as we have the details. What actually are you reasons? Prices are subject to change and will vary depending on the specifically selected products and services. Though I discontinued using the office after 11/30/21, I have paid for December. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Thanks again for everything I will be happy to recommend your services! And they do not have to provide any notice to you at all. Unfortunately not. Or you can upgrade at any time. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. We can assure you that our teams are always happy to help. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? I understand that youre disappointed, and Id like to help. Dont know how many days youll need? Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Verification can help ensure real people write reviews about real companies. I had expected to be required to pay for 3 months through 2/28/22. Gain trust and grow your business with customer reviews. Paid for parking online and have now received parking ticket from private company. I have been transferred to a new location. Can I use a business lounge if I have a coworking or a private office booking on the same day? Please fill in your details and a member of our team will contact you shortly. If your home club is open, your best source of billing or membership information is to contact them directly . I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? 2.3.2. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. The best guides, deals and tips for more frequent flyer points in Australia. The complaint has been investigated and resolved to the customers satisfaction. This is a very unprofessional way of handling the situation as this concerns health and safety. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Welcome. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. It then states that you must provide this written notice at least three months before that end date. AvenueErie Rhode Island 24975. Best, If it has been longer than 30 days, please get in touch so we can investigate further. It is also worth checking that our emails are not landing in your spam folder. We understand that you'd have appreciated greater notice. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account.
Our customers satisfaction is our priority. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. I look forward to receiving more information from you. Customer service is simply poor. For a company as big as Regus to not have a complaints procedure this is appalling. Neither document indicates that there is no opportunity to terminate for an entire year. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Hard revenue focused. I hope youll continue to serve more and more people and make their life happy and prosperous. This place are the worst of the worst. It is a scam. Please log on to your online account and check that your phone number and email address are correct. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. How did you work around that? I have never experienced such horrible customer service! Find another option. Have a question or issue with your current products and services? And that`s not the case. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. We have been complaining for almost 2 months about a heating issue at our office since we moved in. Great discounts. A year later I re-opened another account for again a years time. you pay $100 for membership for your first five months. No refund/credit if less than 10 days. On this page, you can first browse which airport lounges are available through this partnership. Your email address will not be published. We ask all our customers to add an automated payment method to their account. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. French has been your invoice and communication language since day one but Ive just updated it to English for you. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Interested in a new product or service? Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. As a result, your current term will end on 31st December 2022. Were clear about this from day one. Sometimes they don't see my payments and kick me out of the system. DO NOT TRUST THESE FRAUDSTERS! Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. You can call, but they don't know what's going on and have little to no authority to fix the issue. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Trustpilot is assessing this review in accordance with our flagging process. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". Kind regards, We offer a number of different membership options. I can see those individual prices, but can you expand on how you would join DragonPass for free? While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Platinum Plus costs about $300 more, but it really wasn't clear why. Youre able to bring one guest per visit. 1. I await their reply. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. If processed correctly online, we would not be able to ignore your requests. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Hi Cami, Im sorry that you feel this way. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Today Sandra replied to my messages on both message boards and via email. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Furthermore, it's our goal to make this an efficient yet very simple process. Blue membership is free and includes only the discounts. They charge your card for amounts more than stipulated on invoices! Just happened to me when I signed up. Otherwise, Preferential is better for those who visit 8-13 lounges a year. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Coffee/Tea - $35 per month We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. No refund/credit if less than 5 days. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full We have a team of specialists available 24/7 to help you find the best solution for your business. It won't go in any direction! Hi Latasha, How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. I would like you to please confirm the receipt of the letter and the cancellation. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. CONSUMER BEWARE! I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance.