I'm Travelling - where and when will I receive my tickets? They could not promise tickets or even tell us where the seats were located in the venue.". Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. Justice Burley labelled that as "qualitatively a very serious misrepresentation". When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets.
How to get a refund from Viagogo - Quora 2.15 Claims under the viagogo Guarantee. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said.
Read Customer Service Reviews of www.viagogo.com/au - Trustpilot You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement.
Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. 2.18 Merchant Description. What ticket resellers must do Copyright (c) 2006-2023, viagogo AG. Form 1424 - Refund request. You are on a Viagogo website.
viagogo Tickets 4+ - App Store - Apple From the actions menu, select the 'Request Refund' option. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Viagogo will keep saying they already paid you but they will never show you the proof of payment.
Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber Viagogo40.5StubHub - SportBusiness Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee.
Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus First, don't use Viagogo.
viagogo - Buy & Sell Concert, Sport & Theater Tickets Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. (Subclass 870) Sponsored Parent (Temporary) visa. 1.2 Ticketing Exchange. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time..
Viagogo to pay $7 million for misleading consumers | ACCC Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia And the original face value of our tickets was nowhere to be found on the site. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. We take no responsibility for such issues. Be the first to hear about special offers. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. 3.4 Indemnity. THEY ARE SCAMMER! This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. The company has been the target of customer complaints, industry backlash and court action overseas. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 6.1 No Warranty. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. Spain, the UK and Australia. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Such notice shall be deemed given one business day after the email is sent.
ACCC takes action against ticket reseller Viagogo - news Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. To post a ticket for sale on viagogo You must first register with the Site. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. After multiple emails to Viagogo, Kent has been refunded $280. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. You can email the site owner to let them know you were blocked. The "on its site" disclaimer that followed was in a distinctly lighter font. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. -Explore the world's largest selection of events. [It was like getting] blood from a stone.". In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. If you fancy a viagogo event roulette then use this company. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. If you need to buy second-hand, know the risks. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob .
viagogo - Buy & Sell Concert, Sport & Theatre Tickets 198.54.123.248
Elton John gig ticket scam prompts consumer warning about Viagogo after you lose thetravel facility remaining on your previous visa when your RRV is granted. Performance & security by Cloudflare. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. 5.2 Violations, Termination and Suspension. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. We often link to other websites, but we can't be responsible for their content.
viagogo Tickets - Google Play You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. For more information check the Skilling Australians Fund Levy information at
We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Your IP: If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere.
Viagogo must sell StubHub's non-US business - BBC News The parent sponsorship application fee cannot be refunded. There are an increasing number of unauthorised ticket resellers operating online. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. The email response they send is a template. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. We will also add sales or value added tax on our fees as applicable. You also agree not to separately contact the Buyer at any time for any reason. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says.
Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com The caretaker period for the NSW Election commenced on 3 March 2023.
'Lies and deceit': Man fights Viagogo for refund to cancelled Super From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property.
viagogo is rated "Bad" with 1.3 / 5 on Trustpilot The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. All sales and bids are final. ACCC chairman Rod Sims said the statements created a false sense of urgency.
Dispute raised viagogo - PayPal Community And we're hardly the only ones who have a gripe with the company. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Read more:
The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. If you dont know the location of the office processing your application, send the completed form to your. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% You will pay NT$9225.
Think you've been ripped off? Claire Turnham's self-help guide for When our tickets were not provided they refused to provide a refund . Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. viagogo is a global online platform for live sport, music and entertainment tickets. Viagogo pays search engines like Google to appear at the top of search results for major events. Click to reveal ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Australian Competition and Consumer Commission (ACCC). 2.2 Registration. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Unfortunately, postmarked entries after June 5 will not be accepted. Contact Viagogo directly - raise a complaint & request a full refund. 2.1 Requirements. 2.9 Seller's Confirmation Obligation. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland.
This website is using a security service to protect itself from online attacks. Your rating will help us improve the website. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". But the messaging in small letters at the very top of the screen is easy to miss. They may do that if you make a fraudulent claim.
You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. The revised version of this Agreement is automatically effective after it is initially posted on the Site. 2.6 Making an Offer. At no time do We provide the Buyer's payment information to the Seller. Why is the price printed on the ticket different to what I paid? Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct..
Petition Block Viagogo website in Australia Change.org Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. We endeavour to rearrange delivery with the customer or arrange a collection point. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. When listing seated tickets, all tickets in the same listing must be consecutive seats. "Viagogo is committed to providing an important service to consumers that use our platform," he said. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. ASK FOR A REFUND FROM THE RESELLER. We will not allow You to buy or sell tickets before You have registered with Us. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. (The final Australian dollar price for our two tickets was $445.). Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 2.3 Username and Password.
Victims of Viagogo - Facebook Get the latest product reviews, money-saving tips and more. We do not control the information provided by other users which is made available through the Site. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. 2.13 Ticket Information. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court.
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