So thank you Jacquemus!!! De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! Got this a gift for my wife, she fell in love with it! Verification can help ensure real people write reviews about real companies. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Date of experience: January 24, 2023. Its just that they grew so fast and I think they were taken aback from all the success. Find out how we combat fake reviews. I love Jacquemus company with its amazing product. Incredible quality, lots of compliments. She is in love with them. Overnight shipping is available for $20. The refund was almost instant, but I originally placed via paypal. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. The company was founded in 20019 by Simon Porte Jacquemus. I love JACQUEMUS! We use dedicated people and clever technology to safeguard our platform. Because of this I wouldnt order again.. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. Also, Simon is on holiday. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. I am very happy with my purchase! I was very disappointed with my purchase. My order arrived in no time and im super happy! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Incredible quality, lots of compliments. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . The Purse is quite nice but it was shipped in a cotton bag in a Carton. Initiative 1: Creating Jacquemus' first physical store in Paris. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. 1-888-550-9675. Coinbase customer support number is online now. Verification can help ensure real people write reviews about real companies. Will definitely order again! In addition, the fact of sending us a little booklet I find it super cool. . In addition, the fact of sending us a little booklet I find it super cool. and the service is great and shipping is fast! And of course, the items were beautiful when they arrived. Cookie Notice You dont have to buy many Designer things to know that luxury products are sent in box. I cannot track my order and furthermore they delay it more than it should alwayss. All previous emails sent to you from my private email prior to involving PayPal were ignored. The quality of Le Grand Bambino bag is amazing. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Thank you very much.I especially loved the packaging- as always :). I ordered the wrong size and had to return the item. English. I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. Here are 8 tips for writing great reviews. Date of experience: January 19, 2023 RM I received my parcel late and it then ruined a gift to someone. or fill in the form below. It goes against our guidelines to offer incentives for reviews. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. Quality is great! Shop with us and discover why Mytheresa is your final destination for online shopping for women. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. This is unacceptable. I love your collections every year. For questions, discussions, and news about handbags and the fabulous designers who make them. Thank you very much.I especially loved the packaging- as always :). Coinbase customer service number. Use Switch Accounts. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. Everything was amazing. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! Avoid. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Shift schedule availability from 8am -6pm in your local time zone. Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. Buy Jacquemus bags and get Free Shipping & Returns in USA. . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Love the quality & style of the hat & quick delivery! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Call Us. Outstanding Customer Service! 2023 Trustpilot, Inc. All rights reserved. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. I do not recommend ordering anything from their site, idk what happened but it is a mess. I ordered the Grand Bambino bag. + Paid training & PTO. You can also place your order with our team on the phone. I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. My experience was amazing! Verification can help ensure real people write reviews about real companies. I already wrote email to customer care center but hadnt receive reply yet. Thank you for the fast delivery. I am very happy with my purchase! Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. I love jacquemus and its style and the quality is on top! I love JACQUEMUS! After ordering I received a confirmation email and the site states there would be delays. JavaScript seems to be disabled in your browser. I loved the bag, it's great, and super fast delivery, thank you. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Contact them on WhatsApp, they always answer. I will never ever buy anything from them again. I ordered the Grand Bambino bag. Love the quality & style of the hat & quick delivery! Date of experience: 19 January 2023 MO I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Will definitely order again! Position: Remote Customer Support. Lists Featuring This Company Shoes Companies I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. My experience was amazing! This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Entry level. Outstanding Customer Service! When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. In addition, the fact of sending us a little booklet I find it super cool. Delivery was left on doorstep whilst I was at work. Free shipping on full-price orders over $100 USD and other orders over $300 USD. They also gave me. Thank you note, stickers, and the dust bag were a welcome surprise! Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. They sent my address wrong to UPS, told me it was my fault! The delivery was made very quickly and arrived in very good condition. Everything was amazing. Its disappointing what a mess this company has become, not a good look. Full-time - Part-time - Temporary -Contract. Product well represented in PDP (would be nice to get a closer shot of the material). I love that it was delivered to me super fast! I love JACQUEMUS! Privacy Policy Product shipped out in a timely manner and arrived well packaged. Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. I am always extremely pleased with all the items I have ordered. The return process was perfect and easy! Received the order but the box looks like its thrown somewhere. Continuez, vous etes parfait.Tres belle journee. I love your collections every year. The return process was perfect and easy! Anyone can write a Trustpilot review. . And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I love JACQUEMUS! Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. The pants were the perfect color, fit well and well made! When it was delivered I wasnt home. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. It will consist of art and design, itt will have In addition, the fact of sending us a little booklet I find it super cool. Customer Care; Track an Order; Create a Return; FAQs . It wont even fit a card in there. So thank you Jacquemus!!! The packaging, payment, etc. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. It goes against our guidelines to offer incentives for reviews. more. The quality of Le Grand Bambino bag is amazing. The order arrived on time and every item came very well packed. My order arrived in no time and im super happy! Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Those fees can only be paid in cash. A real shame because you spend a lot of money on this premium brand. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Does polene has a us number (really asking :) I know they are more low cost that him but still)? It was left on my porch in the pouring rain for two days. We offer free 2 day shipping on all US orders. Beautiful experience! I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. Find out how we combat fake reviews. Quality is great! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. I'm just a little bit disappointed with the site of the company. Help us Improve. We also ensure all reviews are published without moderation. I received mine within 2 days of ordering and I live in Canada! I am still waiting for the product and I have not received any email when they will send to me . When it was delivered I wasnt home. What we offer: + Competitive hourly rate of $16/hour. Fabulous Quality and Design! Love the quality & style of the hat & quick delivery! Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. The quality of Le Grand Bambino bag is amazing. Thank you for the fast delivery. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Anyone can write a Trustpilot review. Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. It was left on my porch in the pouring rain for two days. Fabulous Quality and Design! Even though the shipping was super fast, the cap i received unfortunately is not properly black. . Reddit and its partners use cookies and similar technologies to provide you with a better experience. The delivery was made very quickly and arrived in very good condition. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. Thanks for the customer experience as well. Thank you! Much better of you used dhl not ups. Much better of you used dhl not ups. Jacquemus It goes against our guidelines to offer incentives for reviews. Companies can ask for reviews via automatic invitations. Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. The website is very userfriendly, I found everything great. We use dedicated people and clever technology to safeguard our platform. Sizing is great, the quality is superb and I will certainly reorder from the website. I ordered the wrong size and had to return the item. Available 24/7. Fabulous Quality and Design! I love my bag! Because of this I wouldnt order again.. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Find out how we combat fake reviews. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Received the order but the box looks like its thrown somewhere. I love my bag! 2023 Trustpilot, Inc. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. And then I received my scarf .. wonderful. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Delve into our exclusive selection of designer must-haves. Pretty things in your Shop Jacquemus is great!!! Overall it was great! Beautiful experience! We also ensure all reviews are published without moderation. I am still waiting for the product and I have not received any email when they will send to me . They where very helpful great experience with them. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Worldwide Shipping. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Thank you very much.I especially loved the packaging- as always :). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Received the order but the box looks like its thrown somewhere. I am still waiting for the product and I have not received any email when they will send to me . Also the shipping although very fast had a high price. I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. My experience was amazing! The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. Quality is great! Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. The bag is okay but a bit dusty and dirty. I love that it was delivered to me super fast! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Fabulous Quality and Design! Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They implanted new logistics and all so the problem must come from that. You must have JavaScript enabled in your browser to utilize the functionality of this website. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. FWRD Customer Service. Shop the latest collection of JACQUEMUS clothing and accessories at FWRD with free 2-3 day shipping and returns, 30 day price match guarantee. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I cannot track my order and furthermore they delay it more than it should alwayss. Will definitely order again! Because of this I wouldnt order again.. This is unacceptable. The delivery was made very quickly and arrived in very good condition. Outstanding Customer Service! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I think they assume people wont call and they will just keep your money. The packaging, payment, etc. All rights reserved. I ordered the Grand Bambino bag. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) I received mine within 2 days of ordering and I live in Canada! Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Take a brief survey about today's visit . It has a red undertone, it looks like its been discolored by the sun. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. We use dedicated people and clever technology to safeguard our platform. Got this a gift for my wife, she fell in love with it! LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. Therefore it looks old or used. At the age of 19, in 2009, he started his own brand after his mother's death and named it . We will get back to you within 24 hours. Create an account to follow your favorite communities and start taking part in conversations. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. It was it left to sit in the pouring rain. All previous emails sent to you from my private email prior to involving PayPal were ignored. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. Got this a gift for my wife, she fell in love with it! From the package to the product. I ended up ordering from FarFetch and the bag will arrive Tuesday. The website is very userfriendly, I found everything great. By the time I got home it wasnt there. Our native-speaking Customer Care team is available 24/7 to support you. 1,977 people have already reviewed JACQUEMUS. Outstanding Customer Service! All previous emails sent to you from my private email prior to involving PayPal were ignored.
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