My Smart Plug Keeps Turning On (or Off) By Itself! This is a pretty glaring problem. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users/
/Library/Application Support/com.lighting.huesync. Dolby Vision not working - From apple tv - Apple Community Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! These devices allow you to have your Hue smart lighting react to music, movies, and video games. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. I don't seem to have Dolby Atmos though in Netflix? 1 Home Entertainment Tech Resource. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). I press Sync and it starts working but still says no signal detected. APs are also best used for devices that dont require a 100% reliable internet connection. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Hue Play HDMI Sync Box - HomeSeer Message Board If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. It should display a wide range of folders for apps installed on your device. With each update, new release notes are published so that you can keep track. Open the Hue Sync mobile app. Seems like after the last box update nothing is working it's been a while now. Is Philips Hue Z-Wave or Zigbee? How does this all work? Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. Yes I've tried everything you mentioned on your comment. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Apple TV 4K, ShYnNoK. There seems to be an issue of integration with apple TV or a problem on device. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Open the new finder window, then click Go. Looks so much better and tidier. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. *Dolby Vision Enhanced Compability turned on (Hue Box)? I have these issues as well. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Starting to hate the sync box. Philips Hue's new TV gadget matches colored lights to whatever you Why Your Hue Sync Has Connection Errors (& How To Resolve) Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Learn more about brightness. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. For a better experience, please enable JavaScript in your browser before proceeding. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Please ensure that the Hue Sync Box directly connects to your monitor or TV. Required fields are marked *. Your Hue lights can now sync to those while the signal is passed through to your TV. There are applications that claim to work on Smart TV's with this box however they do not work . You can check the apps data files. It can be for all of your Hue devices. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Does anyone use an Apple TV 4k and is it working? 2. Philips Hue Sync - Apps on Google Play Here are a few of the most common issues with the Hue Sync app. In order to try this fix, you need to delete your apps data. 3. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Who knows? All you need to do is set up a new entertainment area on your smartphone. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. All postings and use of the content on this site are subject to the. So, it would seem I'm the only one having this issue. If you have not created one, you can do so in the Hue app. Users are divided on this particular feature. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. This guide will tell you why your Hue Sync has connection errors. Listen for two "power-up" tones a couple of seconds apart. UU. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Then the out/tv from the Sync box runs to the tv. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Its really that easy. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Save my name, email, and website in this browser for the next time I comment. But you should ensure a steady internet connection for your Hue Sync Box. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Sync your on-screen TV content. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Obviously the lights won't sync because the hue sync is not connected. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. All this fix does is force the Philips Hue app to repopulate its own data files. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. The system is composed of two standalone units, which are an app and a physical box. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Youve probably already guessed the solution here. . Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. For many users, the Hue Sync Box should be ready to use right out of the box. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Is your Hue Bridge connected and added to the Hue app? Hue Play HDMI Sync box | Page 20 | AVForums Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. any proposed solutions on the community forums. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. When the connection is confirmed, tap Search . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. You also can seek help from theirTwitter. Reddit and its partners use cookies and similar technologies to provide you with a better experience. However, the Hue Sync Box really needs that reliable connection. I have the same problem if I use apple TV straight to the TV. Hello just here to say you are my favorite person as this has fixed my issue too!! This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. This wont harm your app or connected devices. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Simply delete this folder and the app should repair itself. Thank you for using Apple Support Communities. The images are in Dutch and have not much meaning other then . However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Select your Wi-Fi network and tap Connect. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Make sure Bluetooth is enabled on your mobile device. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Press J to jump to the feed. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. At this point, we would recommend you to Contact Apple Support. Good question. Your email address will not be published. How to Get Dolby Atmos to Pass Through Hue Sync to Luckily, there's an easy way to fix this. This is because more users prefer the app over the box. The last step is to install the new Sync app on your Mac or PC. Here I will give some suggestions if you will have some glitches. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Im looking to get into Hue lighting for the first time to go with my PS5. Aug 25, 2020 7:50 PM in response to jdo_apple. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Samsung Odyssey G9 Neo with Hue Sync Box and Hue Play Lightstrip I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Learn more about brightness. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: If you have any questions, feedback or suggestions about this article, please leave a comment below. Or experience the music that you are listening to transports you to a different universe? NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. These are relatively new Hue products and still have to go through their growing pains. Going to this page you will see the Hue Sync boxes that are available. I've contacted Philips Hue Support but they don't know what they are doing. Once those devices are good to go, youll need the Hue app. Philips Hue brings smart lighting to everyday homes. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Troubleshooting Ecobee Server Communication Issues. Aug 22, 2020 6:17 AM in response to ShYnNoK. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). They release a new version constantly, you can seehere. Hue uses these connections to create their "surround lighting" experience. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Any help appreciated. The Hue Sync Box appears to have a trickier set of problems. User profile for user: If the apps data files get messed up, the app can start having performance issues. You may have an access point or two within your home if you like to use smart home devices. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Sometimes goes off unexpectedly then has to be synced again. I have listed six methods for your issues. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. POWER ON AUTOMATICALLY. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Apple may provide or recommend responses as a possible solution based on the information The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. They work greatmost of the time. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Create an account to follow your favorite communities and start taking part in conversations. Many users tell me that their app would be lost connectivity once per hour. Press the button on the Hue Bridge. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. However for some users, they dont understand the charm in a practical moving watching experience. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Mine especially has issues with Dolby Vision. To solve the problem, consider removing and reinstalling the same version again. You do not have to change the optical cable. This method has helped many people solve connection issues. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Continue holding the BIND and EJECT buttons for 10-15 seconds. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US The Philips Hue . If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. ADD UP TO 10 LIGHTS. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Just looked at the Gradient and i'm sold on that. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. 4K does not work, yet. This is the first app youll need. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Turn off Dolby vision when using sync box works. jdo_apple. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. only. Aug 21, 2020 5:09 PM in response to i_rina. Your comment will be manually reviewed and approved by Tristan in less than a week. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Refunds. So, whats causing users to report connection issue after connection issue? To start the conversation again, simply Your email address will not be published. On a Mac, the data folder is called the cache.. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Help! I am using a DisplayPort to HDMI cable. I will list some issues to see if you have had them. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. My LG tv has only HDMI ARC and not eARC. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Looks like no ones replied in a while. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. All Rights Reserved. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Connectivity Issue with Hue Bridge and Hue Sync. No response from them. Website copyrighted Smart Home Winner 2021-2023. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. New owner. Hue Sync app shows no signal detected : r/Hue - reddit Philips Hue on Twitter By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps.
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