western union digital transformation

Receive rewards. As such, when Western Union embarked on its technology transformation, it was keen to recruit personnel who could help achieve its vision. Behind those market-shaper practices are the lean tools and behaviors we develop and encourage. Jaffin: We engaged with tech partners like Google almost immediately to refine our go-to-market strategy. The company, which has been in the money-transfer business since 1871, launched online transfers via WU.com in 2000 and got into mobile money transfers in 2007. It requires a change in process and culture, the adoption of a common lingo, executive buy-in, and a center . Its been a great combination. Before OutSystems, we typically released every six weeks. The gap between access and use is growing, with 56% of people in . Some development teams suffer 100 percent attrition in two to three years., "OutSystems helps in many ways. The EU is helping to boost Europe's digital capacities and create new opportunities for businesses and consumers while safeguarding basic rights. Blockchain is technology that uses an open, distributed ledger to permanently verify and record transactions between two parties. He shares his views on digital transformation and economic opportunities for all. In addition to our digital banking app, there are at least 20 internal employee-facing apps that weve delivered that make work easier and more efficient for our employees., Asked what differences he sees in the development team, Tom says, With OutSystems, weve got a more cohesive and multi-talented development team because were using visual low-code development thats self-documenting. So we established a set of what we call market-shaper practices that we wanted to focus on. Banco Santander Consumer Portugal Adopts OutSystems as its Digital Transformation Platform. . New-found agility delivers growth and improved Customer Experience for partners and customers. With the blockchain environment, there may be value in the technology as it becomes more mature and efficient. What does "digital transformation" mean to Western Union? Cole heads the 169-year-old company's digital transformation efforts, including the design and development of the software powering those consumer-facing platforms. Poland followed later in 2022, while plans are at hand to launch Italy by the end of the year. Western Union is to shed its Business Solutions unit, with investment firms Goldfinch and Baupost set to acquire the business for $910 million in cash. Consumers can 'Send Now, Pay Later' by borrowing up to AUD 2000 through Beforepay's wage-advance product on Western Union's digital channels. From the CEO down through his executive team, you see a real commitment to this transformation exercise and a real commitment to finding ways to optimize our processes, to get efficiencies, and to fund those investments that will drive topline revenue growth. The transformation of a legacy company whose roots lie in the era of the telegraph involves more than just lean deployments and agile methodologies. The resulting report, How to Win in the Data Economy, includes anecdotes from dozens of customers, analysts, and influencers about how to succeed, all in addition to the survey itself, based on feedback from 1,000 senior business, technology, and data managers across five industries and from all over the world. Digital transformation can refer to anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models. But new innovators are highlighting a problem for Western Union: multi-homing is high with money transfers. [9]Western Union recently dipped its toes into blockchain. Garden, The Economist Board Committees. We developed the whole front-end for the app in less than four months., Western Union uses OutSystems for customer-facing apps, back office, and workflow solutions. WU's platform provides seamless cross-border flows, and its leading global financial network bridges more than 200 countries and territories and over 130 currencies. For more details about how Western Union went from 34 on-prem data warehouses to pursuing a multi-cloud strategy based on Snowflake, read our case study. What we are talking about is not cryptocurrency, it is not something that has to be mined. . The central transformation team helps do the capability building in training those resources up, and then they run their own scaled-out deployment. Western Union is renowned for its unparalleled international network, with over 500,000 agent locations spanning 200 countries and territories. 28+ active Western Union coupons, discount codes & coupon codes for June 2021. [2]But today, new technologies are threatening Western Unions entire business model. The pandemics economic stressors created a situation where more people suddenly needed to send money to family and friends around the world, many of whom rarely use financial services. Leading fintech, Mambu, provides the platform and engine that drives the core of Western Union's new digital bank. That allowed us to go from ten people to about 50 change agents in the first wave, which will be able to support 2,500 employees and 4,000 vendor full-time employees within two years. Does it offer a more seamless customer experience? Solutions enabled - Oracle Revenue Management and Billing, Oracle Business Intelligence, Infosys Transaction Reconciliation System, Oracle Cloud Infrastructure Solution and Services, Infosys Oracle Services, part of Infosys Cobalt. Snowflake enables us to centralize our data and enable application and business processes to leverage it across the organization. The second aspect is our agile work, where we spin up teams that have learned and are now experts in using agile methodologies for product launches or IT development. Western Union is a global leader in cross-border, cross-currency money movement and payments. Youre expected to come up with new ways of innovation to drive revenue growth across the organization. Western Union International Bank GmbH is regulated by the Financial Markets Authority in Austria, [i] Agent location count valid as of 31 December 2017. When people send money to friends or family across the country or around the world, chances are good that Western Union is involved. One of the benefits that weve really seen as weve gone through these first two years of our journey is what happens when we get everyone speaking the same language. So its a real imperative across the top of the organization. Profiles, Infosys Knowledge Recipients can choose to pick up the sent money at a Western Union location, or send the money to a digital wallet or bank account. Business Unit Represents Approximately 7% of Company Revenue Divestiture Will Support Western Union's Strategic Focus on its Global Cross-Border Payments Platform and Digital Capabilities The Western Union Company (NYSE: WU), a global leader in cross-border, cross-currency money movement and payments, together with Goldfinch Partners, LLC ("Goldfinch"), a private equity firm investing in . Best practices were also key. Africa, South We believe in the work we do, why we do it, and who we hire to get it done. Jaffin: Its important for us to continue trying new technology that gets us closer to customers and their changing needs, like advanced analytics and other tools. Hearing from customers helped us focus our messaging on two key ideas: digital convenience and staying safe through contactless funds transfer. What Ive tried to do is look at each of the groups and find out who the strong players in each of them are, the leaders that are vocal and very straightforward in conversation. The transformation of Western Digital to a Live Enterprise Modernization of legacy enterprise resource planning (ERP) applications provides an opportunity for a technical upgrade as well as a transformation of the core business, according to IDC. Meanwhile, innovators like Ant Financial(China) and M-Pesa(Kenya) are leveraging high mobile penetration rates in emerging markets, and are beginning to experiment with cross-border money transfers. Were there tools or technology that were particularly helpful in your transformation? Digital is all about how we reach the customer. First, for continuity of services. Prior to implementing Snowflake in 2021, Western Unions data spanned 34 on-premises data warehouses, resulting in latency and operational burdens. Funds can be picked up in cash at half a million Western Union agent locations worldwide or transferred electronically to the recipients bank account or to a debit card linked to a digital wallet. Packaged Goods, Engineering Please enable Javascript to see this feature. Western Union's digital transformation efforts may fail to drive earnings growth, but they may be enough to keep earnings steady going forward. We serve all customer segments: from digital natives who are never without their smartphones to the 4 billion people on earth the World Bank estimates arent online yet., Western Union is strongly committed to migrants and to refugees: migration is at the heart of our business. Maybe it started out as more of a push, where we were looking to come in and work with a team. Deep divides in digital connectivity, internet use, and access remain. be to drive digital transformation and . Discover how Santander Consumer Finance replaced 70% of their core IT systems in three years with OutSystems. & Publishing, Logistics Now data is the driver and applications are being developed to handle that data and represent it to business stakeholders to make it consumable. ; With the solution, Western Union launched a state-of-the-art digital . Introducing the next-generation operating model, Winning with your talent-management strategy. Top-down prioritization of digital transformation. Because if you dont have the right data, your applications will struggle to provide the right business outcomes and customer experiences. For more details about how Western Union went from 34 on-prem data warehouses to pursuing a multi-cloud strategy based on Snowflake, read our case study. [1] The first transcontinental telegraph was sent on October 24, 1861, from the Chief Justice of California to President Abraham Lincoln. Many of its 150 million customers worldwide depend on money transfers to pay for food, electricity, medication, and other necessities. Its time to align your banks digital transformation strategy with the entire customer lifecycle by providing a personalized omnichannel experience. So, constant iteration and rapid delivery are crucial. UnionDigital Bank is the trusted bridge between innovation and regulation. The map, Barmer and Newman say, is designed to do precisely that turn the western Pennsylvania fish-fry culture into an adventure stamped onto the landscape that fosters community engagement . Three things were front-of-mind as we evaluated OutSystems, explains Tom Mazzaferro, Chief Data and Innovation Officer at Western Union. Divestiture Will Support Western Union's Strategic Focus on its Global Cross-Border Payments Platform and Digital Capabilities Services, Data Western Union launched its digital banking app in Germany and Romania in Spring 2022, following 11 months of iterative development. In 2017 SEED supported 20 projects, impacting 5,000 children and youth; we hope to support event more in 2018.. Western Union and Beforepay Offer 'Send Now, Pay Later' Service to Consumers for International Money Transfers And being with the people that are actually doing the work really helps the management get a better sense of where they can use their leadership and influence to make that process easier for the employee and better for the customer. We scored ourselves as an organization on these market-shaper practices when we started the transformation in 2016. While the pace of change has been considerable, the leadership team at Western Union has been focused on implementing a large-scale technology transformation. Our research identified 10 attributes of an organizations data infrastructure that enable it to take full advantage of the data economy, the global supply and, Editors note: This is part of a series about the data economy. Society Updated: 01-06-2022 - 11:45. But Western Union is missing the true potential of blockchain for its business. This will enable the company to maintain its high . Western Union is a partner of the World Economic Forum (WEF) and is a leading voice in the conversation of how to build a global payments ecosystem, which is stable and where remittances can be made much faster. Now its more pull. Automation reduces development toil, were more productive, so we dont need so many developers, and we dont end up with orphaned code when developers leave. Professors from HEC, ESCP business school, and leading carriers shared insights on . These strategies are paying off. Filipino workers abroad), they need to bring physical money somewhere, and most of the fintech companies in remittance space dont have their own channels (they often partner with local kiosks). The company considers local preferences, as well, accepting about 10 payment methods, such as Apple Pay in the U.S. That helps us refocus on the particular market-shaper practices that we need to double down on in order to continue improving during our transformation journey. When you see those people who are proactive and have aspirations, you are able to almost make them role models and build really effective ecosystems around them.. But its really all about allowing the manager to observe the way their employee works, whats easy about that job and whats hard about that job. For example, De Beers is trying to create a diamond blockchain for registration and authentication, to prevent the spread of conflict diamonds. This seems to be a typical BSSE case in which it is hard for the incumbent to disrupt its business, since the innovation may threaten the current profitable business. Think of Western Union, and its yellow placard advertising an agent location comes to mind. Mazzaferro: In the past, the thinking in the industry has often been that applications are king, and that data flows through the applications. Its created a need for financial sector brands to step up and help by democratizing access to their services via mobile phones. The way we approached it was to use the central WU Way team for capability building. DENVER-(BUSINESS WIRE)-The Western Union Company (NYSE: WU), a global leader in cross-border, cross-currency money movement and payments, today announced that the Company has entered into a definitive agreement to acquire a minority stake in fast growing Saudi Digital Payments Company, or stc pay, a fully owned subsidiary of Saudi Telecom Company. Jay Jaffin was just starting his role as Western Unions chief marketing officer when the pandemic arrived. Learn about JSON storage. Lastly, how do you see digital continuing to drive your services in the future? A large proportion of Western Unions infrastructure has been migrated to the cloud, and Singh reveals a timeline to complete the programme of work. Most popular: Free $20 Amazon.com e-gift code for every friend you refer (earn up to $500). Here are 4 steps they follow, Why durable solutions are needed to build the future of audiences, A data-privacy team can support your privacy transformation. Singh describes the team he assembled as being super-powerful, and says he often refers to it as his three-in-box strategy, owing to the various areas for which he recruited. Swanback said a . Big data has helped Western Union merge data across multiple channels for years, for marketing and promotion, customer lifecycle management, compliance and fraud modeling. He praises the vendor support and namechecks first AWS for enabling the organisation to quicken the pace of its procurement process and spin up workloads to the cloud faster than had originally been anticipated. 1 (March 1990), pp. Once a customer notarises their documents, they can be stored in a safe location and distributed across the blockchain network, so any regulatory authority or government can access that information. To address this new competitive landscape, Western Union sought an agility boost to accelerate innovation. Beyond the public health crisis, COVID-19 has had a devastating impact on personal finances, causing poverty levels and inequality to rise globally. In the latest step in its digital journey, Western Union recently launched a bot that enables Facebook Messenger users in the United States to send money to more than 200 countries, across 130 currencies, from within the messaging app. Experts at TCS and Western Union share the trends that are affecting digital transformation in financial services. (2017) Monitoring Media Pluralism in Europe: Application of the Media Pluralism Monitor 2016 in the European Union, Montenegro and Turkey. Complete your profile for personalized recommendations, Managing Director, U.S. Financial Services at Google. Commenting on the advantages of development on OutSystems, Tom says, "We estimate that we're getting new products . We're making content recommendations better for thousands of readers. Over the last two years, Singh has been accelerating Western Union's tech plan. Youre now a year into your role as CMO and leading through a prolonged global crisis. On March 1, Huawei held a "Digital Leadership Seminar" during Mobile World Congress (MWC) 2023 in Barcelona, Spain, attended by more than 60 high-level customers from global carriers, government enterprises, and KOL. In this video, Shelly Swanback, president of product and platform at Western Union, discusses the three key . With a history of more than 170 years, the company has a presence in more than 200 countries and territories, connecting more than 120m people to one another and to the global economy, through cross-border money transfers in approximately 130 currencies. Digital transformation in the EUBenefitting people, the economy and the environment. Safety starts with understanding how developers collect and share your data. Technology, Industrial As an iconic brand for over 150 years, Western Union is constantly striving to innovate for their customers. Many of its 150 million customers worldwide depend on money transfers to pay for food, electricity, medication, and other necessities. Africa's largest payment gateway, MFS Africa, has partnered with Western Union to enable individuals and businesses across the continent to receive money The Transformation Story of Western Digital. Western Unions platform provides seamless cross-border flows and its leading global financial network bridges more than 200 countries and territories and over 130 currencies and 500K partner networks. & Distribution, Media and W ith the outbreak of a crippling global pandemic and a pronounced global economic slowdown, the last few years have been rather tumultuous for the world. For decades, Western Union benefited from network effects as it added density and new geographies. Not just front-end, but back office and our contact center. [7]While cryptocurrencies are an obvious threat to Western Unions cross-border money transfers, Blockchain also can be used in a range of imaginative ways. That created a need to act. Snowflake: What are a few highlights of how Snowflake is helping with digital transformation? Many CEOs are lured into spending too much time on legacy businesses, which don't need CEO oversight. In just 11 months, we delivered a full-service digital banking experience that expands our relationship with customers.. We use OutSystems in multiple layers of our tech stack, says Tom. Services, Public Commenting on the advantages of development on OutSystems, Tom says, We estimate that were getting new products to market at least twice as fast as competitors, and were probably using a tenth of the resources they are on front-end development. Our goal was to build a new Cloud-based IT architecture based on microservicesthat would allow us to integratemany different systems quicklyboth internal and external vendors, explains Tom. Western Union is a global leader in cross-border, cross-currency money movement and payments. Something we could take forward is a digital dollar, which we could make transferable all around the world with our vendors. Western Union International Bank is licensed by the Austrian Financial Market Authority. Procurement & Construction, Financial He shares his views on digital transformation and economic opportunities for all. Instead, Western Union should fund and fully staff a separate unit that has preferential access to Western Unions resources, but is not restricted by legacy operators within Western Union.

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