Viagogo were not able to supply them at the last minute and offered a refund. Tickets may be substituted with comparable or better seat locations without the Buyers approval. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 2.15 Claims under the viagogo Guarantee. 2.6 Pricing Formats. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. Additional information can be found in our FAQs and on the ticket details pages. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. and how does an unforeseen circumstance suddenly make you require tickets to a concert? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. You will need a username and password to access the Site and use the Services. This is unacceptable practice and I will pursue this constantly until resolved. 13th June 2017 - made a call to the customer service and was told to email 3.4 Indemnity. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Sellers: once your tickets have sold, viagogo charges a service fee. To post a ticket for sale on viagogo You must first register with the Site. 2.7 Making an Offer. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. Thank you for using viagogo! HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ I entered the incorrect email when registering, how do I change it? We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Profitable Tips About Online Casino Sites. I confirmed the sale and wanted to ship the tickets over. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. I have repeatedly been ignored. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Such notice shall be deemed given one business day after the email is sent. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. If you can't find your event, you can tell us about it here and we'll add it to our website This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 6.5 Tax Indemnity. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. 7.3 Additional Policies. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. 3.4 Indemnity. 4.3 Sellers Shall Not Include Promotional Material with Tickets. When I first saw the tickets on your site the price given for these were30 so 60 for two. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. The Sellers and the Buyers are hereafter jointly referred to as the Members. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. This charge is in addition to the amount originally paid for the tickets. At no time do We provide the Buyer's payment information to the Seller. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 5.3 Disclosure of Information. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). It depends what the tickets are for and whether 50 per ticket is feasible. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Why do my tickets have someone elses name on them? So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. the price it is sold for on the primary market). Try arrived at 12.37 pm through proof of postage. Note that this is separate from any Tax viagogo is required to charge on its fees. viagogo charge for cancelling sale. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. [protected]@outlook.com We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. This complaint was posted by a verified customer. 1.4 Modification. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. If You do not qualify, do not use the Services. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). https://www.youtube.com/watch?v=mGXViB2y2ys. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. This is not OK and I would not use Viagogo again. Ticket listings are a representation of actual seat location. mrs browns boys show tickets - no tickets. I have had to change my shifts and take unpaid leave in order to attend this show and I am not happy with the outcome. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 2.11 Collecting Payment. By Posted cordelia movie spoilers In the term oxidizing means whmis. We take no responsibility for such issues. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. As I was told to send them to u asap so they'd have 'maximum selling time' I demand to speak to a manger or someone in charge immediately In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Please help! Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Note that this is separate from any VAT viagogo is required to charge on its fees. During this time, the Site will be temporarily unavailable. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). 6.10 Notices. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. 0 . You warrant that you are over 18 years old and have the legal capacity to make the transaction. ; . In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. All tickets were being sold for 80 with a 30 fee on top of each. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We are not involved in the actual transactions between Buyers and Sellers. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo says I've been paid but the bank transfer never took place. And their reply was investigations will be done. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. 3.1 Accurate Descriptions. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. The original face. To sell tickets, a Seller lists the tickets in the Site database. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You also agree not to separately contact the Buyer at any time for any reason. 2.10 Collecting Payment. 6.7 Third Party Information. 6.10 Notices. 2.10 Collecting Payment. After check out the price all the sudden had gone upto100. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. This will be deducted from your next payment. Why do my tickets have someone elses name on them? This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 7.5 Miscellaneous. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. I wrote to your office requesting refund under 14 days and was ignored. Subscribe. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Copyright (c) 2006-2023, viagogo AG. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. 2.3 Username and Password. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. Wendy Martin, I have tried to sell a concert ticket with them. This fee will be deducted from your payment. Did you find this answer helpful? In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Viagogo complaint: 50 euro charge of cancelled ticket sale. Primary Menu. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. 6.4 Release. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them.
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