trugym customer service

Completely recommend this gym for any women that are looking for a great gym for good value for money. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Staff are mostly friendly and it's well worth a visit. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). They are young, inexperienced and basically don't want to be there. Your experience matters. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Awful!!! Date of experience: 10 November 2022. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! I DO NOT RECOMMEND. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Huddersfield gym- horrible service, old gym equipment. Join the 269 people who've already contributed. Good luck TruGym you are going to need it! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. It goes against our guidelines to offer incentives for reviews. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Stockton On Tees - AVOID!! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Date of experience: 19 February 2018 I'd be in two minds about renewing my membership next year. Most staff are very polite. Head office failed to respond to emails! The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Verification can help ensure real people write reviews about real companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I find I spend more time on looking for the weights I need and connectors rather than actually training! We use dedicated people and clever technology to safeguard our platform. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Suggested companies are based on peoples browsing tendencies. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Correction: non-existent customer service. Worst customer service ever have not had one reply to my messages or calls!! Suggested companies are based on peoples browsing tendencies. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. They definitely make it difficult to contact them through their website. so you can relax after your workout. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The gym did not respond to my complaint. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. I use both the free weights, machines and also classes. How many stars would you give TruGym? Here are 8 tips for writing great reviews. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Totally disgusted with the service offered with no thought or effort of building a customer relationship. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Save your money, go elsewhere. Probably because I sent it in so long ago and it shows their processing times are embarrassing. The trouble is they use crooks to process their member's payments. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Been coming here for many years and have always found the staff very pleasant and welcoming. Plus, you avoid the $5 phone payment processing fee. No matter how many times I try to contact them I never get a response. Join the 248 people who've already contributed. I then get an email in May saying I would be charged 14 per month. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Very clean with a good atmosphere and equiptment maintained to high levels. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. !Poor service. TruGym is filled with good equipment and friendly staff. The staff and instructors are lovely and always happy to help. Literally just paid for a day pass as the website said they were still open at stevenage. Management ineffective and ambivalent. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Gym was great but suddenly closed down with little more than a note on the door. I prefer to go in before work so at 6am and then use the sauna and steam room. 2023 Trustpilot, Inc. All rights reserved. Here are 8 tips for writing great reviews. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Here are 8 tips for writing great reviews. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Anyone can write a Trustpilot review. Anyone can write a Trustpilot review. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Consistently fail to keep to their own opening and closing times. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. The toilets are extremely dirty as well as the showers. How many stars would you give TruGym? There is a sign on the door which states check opening dates on social media. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Join the 270 people who've already contributed. TrugymStop taking payments from new customers when you know full well that you are closed !!!! The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Your experience matters. So far, an excellent option for a gym considering the membership prices are cheap. A wide variety of equipment to suit your personal needs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Good luck TruGym you are going to need it! Join the 261 people who've already contributed. We also ensure all reviews are published without moderation. The number for the centre was not being answered, neither were emails. I am very disappointed that you have emailed me as a new member. The changing rooms are always clean and the same for the showers! Absolutely flabbergasted of the audacity and attitude she had with me. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Your experience matters. But the other equipment makes up for it. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. These companies sure know how to work the direct debit magic to help themselves and rip of people. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. ?TruGym this is unlawful and action is being taken. The changing rooms are always clean and the same for the showers! I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. No contract options, student memberships, corporate offers, or pay for the year up front. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Your experience matters. How many stars would you give TruGym? Absolutely flabbergasted of the audacity and attitude she had with me. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Anyone can write a Trustpilot review. Staff beyond rude ! It was ideal as there is a Friday class at 5:30. Not a problem there are always teething problems. It does seem that there are other members who have also not been refunded. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Companies can ask for reviews via automatic invitations. This is when we could get in the pool from February. | Read 21-40 Reviews out of 264 Any attempt to contact head office is ignored. Absolutely the poorest new customer relationships ever!! I have paid for a year's membership through GymFlex and have no idea how to get my money back. | Read 21-40 Reviews out of 266 We also ensure all reviews are published without moderation. Avoid. 4/ Told on joining in November I could freeze my membership free of charge for the summer. I'd be in two minds about renewing my membership next year. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. This suggests to me that they know they are not up to date. Firstly, thank you for reporting this to us. Highly recommended. Poor customer service and conflicting information provided by staff! False advertising! Top gym with great facilities and friendly staff that are always willing to provide support and advice. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'.

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