splashtop mouse not working

The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Sound Choice to output sound over the remote connection only, on this computer only or both. Enter your email address to follow this blog and receive notifications of new posts by email. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Thanks. Limitations of the "Lock keyboard and mouse" feature It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. (Mine shows disabled if I use the function key to disable it- surprise..:)) To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. and was challenged. You need to hear this. We dont have this problem inside the FW with any combination of machines. This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. After LastPass's breaches, my boss is looking into trying an on-prem password manager. To approach a computer remotely, it must first be set up . Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? If so, change the cursor movement in Excel so it's set up properly. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Thankfully the fix is a pretty simple one. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). In the sample illustration below, it is shown as enabled. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. Launch the app on your PC and choose " iOS " and then " USB ". is a KNOWN ISSUE?Gregg. Is there a solution for the Mac users with the same problem? They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Cant you just use VNC or something similar? Therefore, your recommendation of "Cant you just use VNC or something similar?" Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. Below is the fastest and most efficient way to configure this option. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" Disable hardware acceleration of the display adapter on the computer This also works for the issue of a black box around the mouse pointer in Remote Desktop. 1. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. You can edit the tracking speed, edit cursor size and color, and more. Copyright 2023 Splashtop Inc. All rights reserved. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. "Exchange crashes on install" can you use kerio? You will see a screen that looks like this where you enter the users 9-digit code. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. To continue this discussion, please ask a new question. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. That would be the only reason I can think of for someone to say that. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Any help welcome please before we get onto Splashtop support? The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). Geez, you may as well have recommended trying to open Excel without issue. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. Request permission to connect to the user's computer. I did not need ANY other steps to prove that. You were WRONG. thank you !!!! Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). Hi Team, Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? The Current Sessions list shows you currently running sessions under your account. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. And what are the pros and cons vs cloud based. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) "), and they kept focusing on that point, which is what made me so angry. We all make mistakes like YOU did. This is what fails at my client's office to their Win 7 computers. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. ", you agree to it. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. "My response frustrated you because you were under the cosh" is incorrect. Holding down a click is like holding your finger down on the device screen. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Your remote access session is complete! I love getting comments like yours. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . mouse click not working on desktop but works on task bar and elsewhere. 2. If so, you may need to enable an HID emulator. 3) After selecting language, press Shift + F10 to open Command Prompt. This does work in LogMeIn, TeamViewer and GoToMyPC. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). Where have YOU been all my life? comes to mind. What are some of the best ones? Most often, users will receive a black screen upon opening the app. it take THREE detailed emails to get to this resolution when as you noted, this It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. Sadly, 720px is the highest resolution currently supported by the driver. 1=on, 0=off. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. I have a system with me which has dual boot os installed. Hope this helps. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. Now, reboot your system. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. Splashtop wired xdisplay not working is a very common issue for Android OS users. In the Mouse properties window, change the Scheme to Windows Black (system scheme). I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. Do the cursor settings go back to the original settings? Thanks for the easy fix. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Please do keep me posted if the workaround helps. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. I'm a freelance writer specializing in technical communication. Once the above steps are complete, the black screen issue should be solved. I realized I messed up when I went to rejoin the domain "Cant you just use VNC or something similar?" Seem like what you have done in the video is exactly as described. Copyright 2023 Splashtop Inc. All rights reserved. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. I had to remove the machine from the domain Before doing that . This is the contextual mouse cursor. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. Go back and read what I posted about the Exchange scenario. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Welcome to the Snap! (LogOut/ Operating system not responding. Turn ON the "Show offline computers" option in Settings. Copyright 2023 Splashtop Inc. All rights reserved. This topic has been locked by an administrator and is no longer open for commenting. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. From the interface, you'll see a list of all remotely-accessible devices. 6. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. My tablet and computer are on the same local network. "Now hopefully you understand why i said 'can you use VNC? Ive tried every driver, policy changes, and display setting changes. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Gregg, sorry to hear the issues. With Remote Desktop as a published Citrix app, though, its been grating. Connect to the target computer. connect with Splashtop, you should Not log to the windows login of the Console If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. Create a new remote connection to the Windows machine and start printing. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. And for this you can use Flexihub software. This is indeed helpful, thank you so much. Step 2. Just open the Splashtop Streamer and choose Install Printer Driver. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Below weve provided several ways to resolve Splashtop connection issues. Thanks! Adjust your cursor speed, mouse wheel settings, and scroll line options. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. 0 Comment actions Please sign in to leave a comment. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Find out why 20 million people use Splashtop and try it out for yourself today! If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Thanks for leaving your comments, youre right it might help others! Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Share this: Twitter Facebook LinkedIn More Loading. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. After downloading . Anyway, thanks to your excellent post I now have a pointer again! Now, when Windows is loading with the spinning dot on the display, press and hold the power. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. And thats it. Any quicker keyboard shortcuts? Lord that was bloody annoying ! In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. In the upper right you can access your account information and subscriptions. Mouse pointer disappearing when using splashtop for extended display. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . perfectly!Why didnt I'm checking with support team. stay tuned thanks. OMG!!! On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. My i.t dept had no idea how to fix this. was IRRELEVANT to this specific issue. Sound like it is working. I added a "LocalAdmin" -- but didn't set the type to admin. Is there a way i can do that please help. 3. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? Thanks for bringing this to our attention. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. Change), You are commenting using your Twitter account. 0 4. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Whoopee! I reinstalled the driver etc. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. Click Display adapters to expand. In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Remote Mouse Free. Wait for Windows to detect the mouse again once the installation is complete. I have posted useless answers to others' thread before when I misinterpreted their issues. Welcome to the Snap! AnyViewer is a safe and reliable remote access software for Windows. We will need your help to reproduce the issue then collect logs. For more information, please see our In Word this was particularly annoying when trying to type and manipulate text. Thank you. The first thing to check is whether the computer and the operating system is not responding as well. 3D mouse working remote. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. USEFUL" comment is USELESS because you failed to read the scenario correctly. See if you are still experiencing a problem. Select Google Chrome and click Uninstall. Please note: This may reposition your desktop icons. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Today I finally had time to google wtf made the cursor disappear. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. To continue this discussion, please ask a new question. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Launch the file manager from the control bar. Think this help any others like me. NO! Please help attach logs in your ticket. Now hopefully you understand why i said "can you use VNC?". Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Thank you so much for having rescued my life. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor.

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