vivid seats refund

If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. What do I do if my event is cancelled? Just because it never happened doesnt mean they cant get back together. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Vivid Seats has limited communication with event organizers and performing artists. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. These Bank of America fees drained my kids savings account. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. 2021 Vivid Seats Ltd. All rights reserved. You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. Things you buy through our links may earnVox Mediaa commission. Special Delivery at least one (1) hour before the scheduled event. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Himberger is unhappy with that resolution. I couldnt even find out if they offered a credit or refund, he says. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Its going to give more credence to your chargeback claim. The market price provided by Vivid was over $500 per ticket. On December 13, 2022, I received the tickets from Vivid. Additionally, Vivid Seats was named No. Event date, times, venue and subject matter (collectively Event Details) may change. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. Photo ID or other verification may be required to accept delivery. What should I do? But why cant I get a refund? Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. State arbitration laws do not govern in any respect. We will donate 1 ticket for every ticket you originally purchased. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. To stay up-to-date on the events status, monitor the venues website from time to time. (Weve published them since then; here are the executive contacts for Vivid Seats.). Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Aisle Seats . The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. Can Vivid Seats purchase my tickets from me instead? The best musical instrument is a love triangle. Here are what the top ones have to say. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. 100 million sold,100% Buyer Guarantee. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. Our mission is to connect customers with individual ticket holders and amazing. Did we mention it's free? Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. Events may be canceled by the team, venue, performer, or promoter. But a couple of days before, the venue canceled the show. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. But whats this $452 bill? One of them is about the companys ownership. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. The Wagner opera returns to the Met for the first time in 17 years. Can I get my 173,116 Chase Ultimate Rewards points refunded? If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. This site is protected by reCAPTCHA and the Google Did you find it helpful? These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. I purchased tickets to an event that has been canceled due to the coronavirus. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. . Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. 2021 Vivid Seats Ltd. All rights reserved. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. We're your companion for live events. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Sears couldnt deliver my appliances. Yes All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. They canceled my flight. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. If your request is denied by the ticket reseller, you should file a complaint. Despite the early-season drama, its still (almost) anyones game to win. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. Again. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. Why cant I get one? Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. And who you can expect to see performing and presenting. Livid With VividHow To Demand a Vivid Seats Refund. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. Wheres my airline ticket refund from GotoGate? We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Shoots Twice (Hockey) Youll also connect with other readers who want to make the world a better place. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Thats not funny. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. But it isnt. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. No proof is requested. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. Our goal is to make your search and purchasing experience as easy and efficient as possible. When attending an event, you may be required by the venue or event organizer or such partys agent to sign a waiver or other legal document in order to gain access to the venue. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. Himbergers case is about more than a company that tries to keep your money. This policy is necessary because of our status as a live marketplace. Aegean Airlines refunds one ticket but not the other. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. And Discover Discover! In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. You represent that you are legally able to enter into a binding contract. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. . DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. These were the terms when Himberger bought his tickets. Subscribe now. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. Users of this site acknowledge that they do not acquire any ownership rights by using the site. No. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Now it wont refund my $3,606. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. . RYADD was also forced to settle with Virginia authorities over the same practices. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Its been eight months. So why is it holding on to Himbergers money? If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. If your event has been postponed, tickets will be valid for the new date. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. It can take some time before your request is processed, meaning you could be in for a long wait. Himberger lives in Virginia. GILFORD, N.H. . Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Buyers may search Vividseats.com for a specific artist or team, event date or other search category. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. Presumably company records will be used for verification. 2023 Vox Media, LLC. You can also email us or check out our FAQs.Well be with you ASAP. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. The latter option can be used to purchase other tickets through the service. You can access DoNotPay from your web browser. Under these circumstances, I think a credit card dispute is absolutely fine. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. This article was published on March 29, 2022, and updated on April 27, 2022. As our Sales Terms and Conditions state, all sales are final. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Please provide any additional information about your inquiry. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. It offers peace of mind, safety and security., Yeah, sure. Buy directly from the venue. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Opting Out: You can choose to reject this agreement to arbitrate. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. So, first and foremost, please look for (and look to) this email notice. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. The company reviewed his case and agreed to refund his tickets. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. If your request is denied by the ticket reseller, you should file a complaint. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. Glossary of Common Industry Terms. The AAAs rules are available at www.adr.org. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. Himberger checked this site for executive contacts but couldnt find any. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). For more information, see the settlement website.