Alexa Only Playing One Song? How to Fix the Problem - Lifewire If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. From there, you can ask her to perform tasks like setting a timer or adding an item to your shopping list. This can happen because of instabilities on the network side or poor WiFi signal but the most common reasons are WiFi roaming and network misconfigurations. Your audio source device and echo device are connected via your home WiFi network. The Mute command lets you temporarily turn off the audio on your Alexa-enabled device. To link iHeartRadio to your Amazon Echo or other Alexa powered device: From the Amazon App, tap on the More tab. How to Fix Sonos Speakers that Keep Disconnecting / Not Working 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). Thanks for posting to community, sorry to hear you're having trouble listening to Pandora on your Alexa. If you tried many attempts to fix it and still question, Why does my Alexa keep cutting out? Here are the possible reasons and solutions for you. If you're still . You should always seek the services of a trained electrician/technician, and not attempt to fix things yourself. So its not my wifi. Can you let me know the date and time this happens again. Select Settings > Music & Podcasts. It just happened again 5 November 2021 at 3:01pm Central. The next step is to disable WiFi and Bluetooth on your phone and the audio source. With an undergraduate degree in Computer Information Systems and marketing paired with a Master's in Business Administration, Kern brings a unique blend of technical expertise, business acumen, and personal experience to his writing. How to Fix a Hisense TV that Wont Change Input. If someone's router has a 5GHz band, but the speaker is using the 2.4GHz one, switching to the 5GHz channel can deliver faster speeds and potentially more reliable music streaming. When a car stereo cuts out and then turns back on: The problem is usually in the wiring. Alexa playing only radio no matter what command i give her 9 Calgary, or whatever the station name is. If Alexa stops playing music in the middle of a song, it's most likely due to an internet connection problem.Move your device closer to the router if possible, or consider getting a Wi-Fi extender if you have multiple devices set up through your home. Amazon Alexa speakers are excellent for listening to music that is, when they work as expected and don't randomly stop the music for seemingly no reason. One of the most common reasons why the music keeps cutting out when being played is because of poor Internet connection. Contact Us | Privacy Policy | TOS | All Rights Reserved. Here are solutions for them all. I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. The app informs you that your Echo is online when its done. If Apple Music isn't working but TuneIn is, for example, try reconnecting the Alexa Skill for the music service acting up. 8 Common Amazon Alexa Issues and How to Fix Them - MUO Type myTuner Radio in the search field and. It also ensures the connectivity of all your smart home devices after you reset the Alexa. Try to change your music preferences in the Alexa app: Go to the menu and select Settings. Keep Alexa at a distance from metal objects and even walls. Select "Categories" to browse by different categories or enter keywords in the search bar. Enter your SiriusXM login information to link your streaming account with Alexa. Open the Alexa app on your mobile device. Can Alexa Play Music From My Phone - Strains Music Once your Echo has joined the 5GHz network, give it a few minutes to connect. Using a wired connection is recommended in this situation. Alexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the Bluetooth device. After I resolved the issue with the two things, its been working great. However, this can be a nuisance when the song begins to fade out-because of this, finding a solution is critical. You might be wondering what you can do to try and prevent this from happening. In some cases, it may be necessary to restart Alexa in order to resolve certain issues. Hi, I have an Echo and several Dots. Simply moving the Alexa device to a higher location could also improve reception. How do I get my radio station on Alexa? To make sure the device is set to the correct language: Open the Alexa app on your smartphone/tablet. You can set . If its not accepted, you either have forgotten the original one or keyed in the wrong one. If you own an Amazon Echo, youll frequently discover new features and even some Easter Eggs. Tap the name of the Wi-Fi network you want to connect to and enter the password when prompted. Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. An enabled system beep may also be Hi there, my name is Ernie Lo. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. It's certainly not the first step recommended, but it can be helpful if nothing else is working. Although you might have repaired the Bluetooth issue after trying all of the previous methods, Alexa would still periodically cut out. For Prime Music, Alexa uses port 123 and 443. Ease this congestion by turning off Wi-fi on devices youre not currently using. Alexa Is Listening All The Time: Here's How To Stop It - Forbes If you have a data limit set, you will need to adjust the limit for the music app. How To Play Apple Music On Your Alexa Speakers Ryan Ariano grew up in Baltimore when the Macintosh was cutting edge, he lived in Los Angeles when Blackberries gave way to the iPhone, and now he lives in . Sonos Keeps Cutting / Pausing / Repeating / Skipping Songs Like the title says, I have a 2nd generation Echo that keeps cutting out (Spotify). The information on this website should only be used for educational purposes. The app stops playing when my phone's screen turns off or app is Here's how to do it: Open the Alexa app on your mobile device. To do this: Open the Alexa app. That's because I had the right gadget for any situation we might face in the woods. Test another device with the same password as well. Over the last 48 hours, my Echo has been randomly cutting out. But unfortunately, electronic devices are regularly plagued by bugs and software faults. Then, continue to hold down the button. All my devices connect back fine except my echos. Select Devices, then pick the correct Echo Dot and choose Sound. After that, try streaming audio for a few minutes to see if the issue arises again. You can tweak sound settings from the Alexa app. A large number of devices in your home/surroundings connected to the same Wi-Fi cause congestion. Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. These problems can be easily fixed in the following manner. How to Stop Internet Radio From Cutting Out | Techwalla Despite being one of the most popular and basic functions of an Alexa speaker, it's something that many people often complain about not working. From the new menu on the left, select Settings. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. We closed the international iPlayer Radio app in November 2020 as part of our plan to make BBC Sounds the one place for all BBC audio. Technology. Alexa Echo keeps disconnecting from Wi-Fi due to wrong password input and unnecessary interference, causing blockage. I had reset my echo. How to fix connectivity issues with the Amazon Echo - CNET Then you can open the Alexa app on your phone and start the setup process over again. Today, 3 days later, I tried to play Pandora through Alexa and it was not linked, despite me linking it twice on Saturday. Tap the Continue button on the Echo setup screen. To do so, swipe down on your Show and select Settings. These are not stubborn problems, and the following steps will guide you on the same. Try unplugging your Amazon Echo from the wall and rebooting your router. One way or another, one of these tips should help get that Amazon Alexa speaker streaming music the way it should. The third generation, released in 2017, added support for multi-room audio and new audio formats. Why does my Alexa keep cutting out? (Let's fix it!) - Smart Home Demand Choose More in the bottom-right corner, and the Skills & Games. Open the left navigation panel and select "Skills". The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. I have done all of the steps above multiple timesthey help for a couple days, then the problem starts over again. If so, attempt to move the speaker away . If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. Keep your Bluetooth and Echo devices at a reasonable distance from objects like microwaves, other wireless devices, and even baby monitors. TheReset buttonin the First-generation Amazon Echo is located at the base of the Echo speaker. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. Turn on the Echo device . This has been going on for months now and no resolution. NOTE: If the first one is not the correct one on your device, then try the others that are listed. I linked it yet again and this time seems to have been the charm. Additionally,if you use a network level ad blocker such as AdGuard Home, Pi-hole, or an Eero router try try adjusting your settings to allow Pandora or trying adding "delivery-cdn-cf.adswizz.com" to an allow-list even if you're upgraded to an ad-free subscription. I started this website in 2022 and work on it every day. Starting with the simplest solution is an excellent place to begin. Finally, if the issue persists, you can try restarting your Alexa device. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. The best way to fix this problem is by plugging in a charger. Test the Wi-Fi password on another device, and if necessary, change it and try connecting Alexa again. How do I tune my Alexa radio station? But, for many users frequent timeouts, disruptions, and disconnects put a major damper on the listening experience. Amazon's Alexa voice assistant might be an easy way to add voice control and automation to a variety of smart home devices, but . Maintain a reasonable distance between Alexa and these devices as they can cause unnecessary interference. Whether breaking down the latest smartphone release or diving into the intricacies of smart home technology, Kern approaches each topic with thorough research and a critical eye, ensuring that their readers always get the most accurate and useful information. Other Devices & Materials Causing Interference I have been have the same issues and tried the multiple fixes to no avail. He is based in Loveland, Colorado where he worked for a newspaper for two decades and was also a content writer for a large marketing company. One of the most popular and go-to solutions for fixing any Amazon Alexa device when the music stops playing or any other problem is also the simplest unplug the device, wait for a minute, and then plug it back in. However, restarting Alexa should not delete any of your data or preferences. Hi@bobblpix! You'll see a handy volume slider for alarms, timers, and notifications at the top of the Sound menu . pressed for a while. Wait for some time, approximately 30 seconds, and turn on the modem. The bundle includes my WiFi Extender, which I used to boost the WiFi signal from my router. Lets understand how the reset button enables various activities. They have been working fine until recently. Why Does My Amazon Echo Make Random Noises? - Smart Home Point To do this, simply unplug the device from the power outlet and then plug it back in. Select your Echo speaker and tap Settings. Inconsistent internet connection? Alexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. Solved! - Bluetooth Keeps Cutting Out | Tom's Guide Forum Open the Alexa app and go to Devices. If the light is white, you are connected, and if its orange, theres no Wi-Fi connection. I checked out the trace log but unfortunately didn't see anything unusual on my end. If youre still having trouble, you may need to contact Amazon customer support for further assistance. Check for the latest version of the app and update the app. And NO, I can't speak to Alexa as she continues to "play dumb" and either start a new Pandora station for me or give me something similar from Amazon music. Echo 2nd generation. It supports both the 2.4 GHz and 5 GHz networks. Below are some things to consider when trying to figure out why does alexa keep cutting out when playing radio. Please tell us about it in the comments below! Pandora and the Music Genome Project are registered trademarks of Pandora Media, LLC. Wait a few seconds when youre ready to switch everything back on. Continue listening by telling Alexa to play your favorite SiriusXM channels, shows on demand, or Pandora Powered Stations on SiriusXM. Navigate to Settings, and select Apps. As an Amazon Associate, I earn from qualifying purchases. If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. If the connection doesnt come back at all, you may need a new Echo. Echo 2nd Generation randomly stops playing radio o Ask Alexa: "How much battery is left?" o Use the Alexa app: Go to the device's Settings menu in the Alexa app. Why Won T Iheartradio Play On My Computer - Android Consejos Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. The answer to this question can be found on the . Keep holding down the button till Alexa prompts you about resetting the device. You may experience frequent buffering if your network connection doesnt have enough bandwidth for your stations stream. You cant disable the screen, all together, but you van go into the settings and disable everything on the screen except the time. If you want to hear the whole story, check out the About Us page! Individuals often tend to place Alexa on low-lying tables or floating tables. This mutes any audio that's coming from your device, including any music or voice recordings. It would also make the Echo a lot more accessible from all parts of your home. You can now say, "Alexa, play the radio." The radio station will play continuously until you tell Alexa to stop. 6 Hidden AirPod Pro Features and Shortcuts, JBL Boombox 2 (I love It, Wife Doesnt Heres Why! Let it restart, and you can now turn on the router. Trouble Streaming iHeartRadio on Android - iHeartRadio Help Why Does My Alexa Keep Cutting Out When Playing Music? The popular voice assistant has some quirks, CR's testing finds. Although resetting the Echo erases all settings and setups, we can use it to resolve software issues. What radio station is smooth? To play Apple Music on your Alexa speaker, ask Alexa to play a song or podcast by adding "in Apple Music" to the end of your request. If nothing else helps, factory reset and starting from scratch will most likely do the trick. - Check for Router Port Blocking: Router port blocking or forwarding can lead to interruptions when you stream Prime Music. For instance, the product offers support for Amazon Alexa voice commands. This can be due to your Wi-Fi connection needing to be reset, dealing with too many problems at once, or your Amazon Echo being too far away. I unlinked/linked my Pandora skill. To restart your Echo device, simply say Alexa, restart. If you are unable to speak, you can also restart your device by pressing and holding the Action button for three seconds. Make it a point to keep Alexaclose to the router. Very often, individuals make errors while keying in their passwords. Wait for about 30 seconds, then turn the router back on. Thereof,why does my alexa keep stopping when playing music? If so, please try adjusting your settings to allow ads from Pandora or trying adding "delivery-cdn-cf.adswizz.com" to an allow-list. Years ago, when hiking, friends gave me the nickname "Go Go Gadgets!" Rather than manually lowering the brightness when you get in bed, enable Night Mode. My 2nd gen echo dot is a complete piece of garbage. Wi-Fi congestion can be reduced by turning off any devices that are not in use. Get to this setting by going to Settings > Home & Clock > Night Mode. You launch another mobile app. Amazon Alexa - CBC Help Centre Your Alexa keeps turning off by itself due to a Wi-Fi issue or close to other devices like a cordless phone or a Bluetooth device. Open the Alexa app. Put it back after three seconds. If you're not able to connect, your mobile data coverage might not be . If it is damaged, replace the faulty adapter with a new one. A pending restart of the modem and wireless router may also cause the disconnection problem. Why Does My Alexa Stop Playing Music? Listening to podcasts..playback stops! S8+ - Android Forums If the charging is incomplete, charge it till it is fully charged. Frequently asked questions about playing CBC on your Alexa device. There may be a break, weak point, or loose connection in the wiring between the SiriusXM antenna and the tuner. While the list of things you can do with Alexa is constantly growing, there are a few basic commands that everyone should know. Does Kasa Smart Plug Work With Apple HomeKit? Conclusion. . 1. You can then tap on the skill and install it to begin using Alexa radio. There could be a spelling typo as well. Is Alexa Having Trouble Understanding You? Solve These Common - CNET Alexa may continue chopping audio and interrupting songs if there is signal interference. In his free time, Ricky enjoys riding his mountain bike and hiking in the beautiful Rocky Mountains and listening to death metal. When you need to immediately mute the audio on your Echo device, use the Mute command. BBC Sounds playback on Alexa stops or cuts out Connected TV . Go to Device Care. Why does my Alexa stop playing music randomly? Then turn on the Wi-Fi on the other devices. Instructions for doing so is found on Amazon's Echo & Dot troubleshooting website. A simple restart may fix Alexa and the Echo's Wi-Fi connectivity issues. This will help to enable smooth functioning of Bluetooth technology. Tap "Network & Internet.". Some users even did a factory reset on their Echo devices, but that didn't help resolve the issue. Finally, input the password for the 5GHz WiFi network. Tap the menu icon in the top-left corner of the screen. 3. It's also worth checking to see which Wi-Fi channel the Alexa speaker is connected to. This Video Should Help: The "Alexa only plays one song spotify" is a problem that has been present for a while. Enable the SiriusXM skill from the Alexa mobile app. No change. Tap the hamburger icon in the upper left corner. Why Does My Alexa Stop Playing Music Randomly? Save my name, email, and website in this browser for the next time I comment. This issue can be resolved by turning off the power of the device and then restarting it. How to Fix 8 Common Alexa and Amazon Echo Issues - Lifewire These are not stubborn problems, and the following steps will guide you on the same. In case the Wi-Fi connection is the culprit behind an Amazon Echo smart speaker not playing music, there are some other things users can try. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. Wait for about 30 seconds, then turn the router back on. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. 2.1) Ask Alexa Directly. You can also clear the cache from Alexa by first tappingDevicesand doing the steps given below. Echo is connected securely to the internet. Two echo dots and a show. Restart your Alexa device. v. t. e. Artificial intelligence ( AI) is intelligence perceiving, synthesizing, and inferring informationdemonstrated by machines, as opposed to intelligence displayed by non-human animals and humans. Hi! If you just want a basic device that can perform tasks like playing music and controlling smart devices, then the original Alexa model will be sufficient. If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. If someone's still having issues, there are a few other things to check. Please enjoy reading my website but don't attempt to fix any of your electronics by following the information on this website. Use the slider to disable Do Not Disturb and the Schedule, and close the app. Your Alexa needs a good Internet connection to work properly, so double and triple-check your Internet. I'm having trouble listening to SiriusXM on my Amazon Alexa device. 2nd Generation Echo keeps cutting out! Conclusion. One of the most popular and go-to solutions for fixing any Alexa device when the music stops playing, or any other problem, is to unplug the device, wait for a minute and then plug it back in. Why is Alexa not playing the radio? - IronSet One useful tool for buffering pauses when the network connection is unreliable is using the Buffer Before Play option in your Settings menu. Restart your Alexa device by unplugging the power source and plugging it back in. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. Help fixing problems with BBC Sounds on your smart speaker Go to menu>settings>WiFi then touch the menu (three dots, upper right) and select advanced settings. Until a few days ago Alexa was playing every song i would tell her with no problem but now whenever i issue a command her answer is always the same " [Whatever i said] Radio on Spotify" and then just starts playing a random radio song that has absolutely nothing to do with what i told her. With only a few taps and clicks, you can quickly connect your phone or computer to the 5GHz band. icon on the top right side. It broadcasts a hot adult contemporary radio format. Here are some useful tips for solving your Echos connectivity problems. If you are still having trouble after restarting, you may want to try resetting your device to factory defaults. Turn Off Real-Time Virus Checking. 2.3) Check Alexa Voice Recording History (Yep It's All Recorded!) Bose Keeps Cutting Out. Sounds like playback is stopping on your Alexa so I merged your messaging into an existing thread here. And NO, I can't speak to Alexa as she continues to "play dumb" and either start a new Pandora station for me or give me something similar from Amazon music. Can Kasa Smart Plugs Dim Lights? To switch to the WiFi network, tap on it. Why does my streaming cut out? Hold it in until the light rings turn on and off again. Here are the steps you need to do to reset your Alexa: First, hold down the action button on the Echo for roughly 10 seconds. Here are some common commands you can use when listening to music through Alexa: "Alexa, play some music." "Alexa, play/pause." "Alexa, next song." "Alexa, previous song." "Alexa, turn shuffle on." "Alexa, turn shuffle off." "Alexa, crank it up." "Alexa, turn it down." "Alexa, stop music." and so many more! And I do get the static/popping every once in a while as well. Continue listening by telling Alexa to play your favorite SiriusXM channels, shows on demand, or Pandora Powered Stations "on SiriusXM". iHeartRadio is an amazing app for listening to live radio and discovering new music. Can't link accounts or seeing a white screen after linking: A qualifying streaming subscription is required. If the issue persists, restart your Alexa device or contact Amazon customer support for further assistance. When I noticed that my Echo device wasnt getting a solid signal, I moved the Echo unit to a different location. On the other hand, WiFi is a superior wireless technology that is less susceptible to interference. I have a Pandora subscription as well that never plays ads. If your Amazon Alexa is cutting out, make sure it is properly plugged and the power cord is secure. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. If youre accessing the internet via Wi-Fi, constant buffering may mean that you dont have a strong connection to the network. To proceed, press the Continue button on the app. One issue that could be causing the music to stop playing on the Amazon device is Wi-Fi connectivity. There is a problem with connectivity if too many devices use the same frequency band. Required fields are marked *. (As shown in the first picture) Power Saving > Protected Apps. Amazons help isnt at all helpful on this one! Select the device you want to disable audio enhancements for, right-click on it, and select Properties . (Truth Revealed!). Alexa Randomly Plays Music? (Possible Causes & Fixes) I even tried the hard reset to no avail. To get started, simply say Alexa to wake her up. Check the entire length of the power adapter to find any small glitches across the length. Did you know this site is reader-supported? (Is it Hard to Set Up? Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. Ernie loves building websites and helping others at his IT support job. If an Alexa device is too close to a source of interference, like a Bluetooth device or cordless phone, moving it away can also increase Wi-Fi connectivity and solve the problem.