regus retainer refund

Need to find a different location? However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This review was chosen algorithmically as the most valued customer feedback. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Stay away!! When could I get my retainer back? Any that you do not require can be opted out through your online account. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Of course, she did not reply to me yet! Manage all of your workspace and business needs. Our invoices are due on the payment date that is displayed on them. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. BBB Business Profiles may not be reproduced for sales or promotional purposes. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Develop, apply and embed the knowledge and skills acquired by this program to your organization. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The company left an official comment to this complaint. So last week I logged in to cancel my membership. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Contact: +65 [protected] Find out how we combat fake reviews. Using our center address on your website is illegitimate without an active agreement between us. For clarity, you were also charged a retainer top up. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. I realized that my 'request for a retainer' of my account portal had been disappeared. Build an instant presence wherever you need to be, at prime business locations. August 31 I sent Briana of Regus an email about how the procedure was going this week. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Flexible Workspace Designed Around Your Needs. Get Regus can be contacted at (262) 832-3700. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I sent an email to Briana and asked how my process going on? 3. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. think about how low this company is. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. I have been renting an office space at Regus in Kings Hill for over 12m now. Regus Management Network Reviews, Complaints, Customer Service Contact the organizer to request a refund. We find it very unfair that for this reason you post a very visible, insulting and untrue review. It goes against our guidelines to offer incentives for reviews. They still continue to send invoices with no one responsible to be there to answer. At the end of your contract, they will automatically renew you without a signature and without consent. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Your satisfaction is very important. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Its a healthier, greener, flexible, and more cost-effective way to do business. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Great discounts. Best regards,Michelle Spire. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. The company left an official comment to this complaint. Regus is a complete and total scam company. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Setting up an automated payment is straight forward and can be done through the online portal. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Regus flagged this review for containing harmful or illegal content.Read more. We may have received incorrect data. I have requested a retainer refund for almost three months. Company CEO: Linda Worthington In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. We may have received incorrect data. Requesting your refund is easy. Regus flagged this review for containing harmful or illegal content.Read more. Such a transfer may require entry into a new agreement. I asked a receptionist to help my issue to the Regus help desk. I was using virtual office space. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Hi Mike, Im sorry if you felt the need to escalate this. I couldn't get my retainer and called them. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Unacceptable billing practices. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Requesting your refund is easy. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. With whom I spoke until now? Get Regus reviews, rating, hours, phone number, directions and more. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Do not delete my post, I will copy and paste it to spread again and again. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Such companies should not exist. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. No staff available for contacting on the event day. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. *We conduct corporate trainings on your preferred dates and location for no additional cost. Originally, total costs 20k THB, but end up with 50k THB. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Turned up at 450 Bath Road, Heathrow. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Regus always emphasized that it keeps its policy. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. We also ensure all reviews are published without moderation. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. 4. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. And we have the solutions to help you work this way. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Trustpilot is assessing this review in accordance with our flagging process. They charge your card for amounts more than stipulated on invoices! but when u need support / CS to talk and solve ur problems its literally non existant. Regus Online Account I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. One business week has passed since I post it here. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. It won't go in any direction! If you were to take direct space or a sublease you would also see these fees in your rent annually. I would love the opportunity to help further but havent been able to identify your account. One time I was waiting on the phone for almost three hours. I am a small business and cannot afford any of this. It took almost 2 months. Available for as little as a day, or as long as you need. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. I would love the opportunity to help further but havent been able to identify your account. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. We will then confirm your payment date and amount. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. same goes with debt collector from malaysia that emailed me abt 3 months ago. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Our coworking spaces are designed with collaboration in mind. If you need further help, pleasespeak with our team member who is already in touch with you. This company bills you for services you do not use. It is IMPOSSIBLE to get them to stop charging. However, we will ask you to go through some security steps as part of our fraud-prevention policy. I posted the review here and Sandra replied to me. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. My contact end of March 2021. Company Name: Max Dragon Technology Setting up an automated payment is straight forward and can be done through the online portal. As you did not process this correctly, the agreement continued an additional month. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com Its an automated process. There is non existent customer service department. Remember me They charge an excessive retainer fee. *Ts&Cs apply; participating locations only. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot At the end of your contract, they will automatically renew you without a signature and without consent. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Don't be fooled by that. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Regus does not communicate with customers via telephone. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Share your photos and videos with others to prove the truth of your words. And whatever the future brings, were able to handle that too. You will regret signing with Regus. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Regus are not transparent with their pricing. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Once they sell you something that will be the end of you being treated as a valued customer. Weve cut the cost of selected workspaces* for a limited time only. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Don't be fooled by that. Find event and ticket information. Regus helps businesses find and create the right workplace for their people. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Office staff are always friendly. Ts and Cs apply. Find event and ticket information. GO LITERALLY ANYWHERE ELSE. $5520 Service Retainer on file. This does not affect customers who have a permanent space as these are reserved specifically for them. We ask all our customers to add an automated payment method to their account. She promised me that I could get it on October 19 because it took 48 hours. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. What a ridiculous it is! but when u need support / CS to talk and solve ur problems its literally non existant. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. They still continue to send invoices with no one responsible to be there to answer. 2. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We have a team of specialists available 24/7 to help you find the best solution for your business. 8. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. think about how low this company is. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. They often do so without adequately considering the effect these changes have on people within the organization. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. The vital skills students learn will be immediately applicable to their careers. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. This company bills you for services you do not use. I was a customer with a licensing agreement set to expire on December 31, 2022. Regus is a scam. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Manage your Regus account in one place and make bookings on the move. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. As you can see from your statement of account, available online (e.g. Serviced Office Space at 9160 Forum Corporate Parkway | Regus they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. September 14 As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Companies can ask for reviews via automatic invitations. same goes with debt collector from malaysia that emailed me abt 3 months ago. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. The complaint has been investigated and resolved to the customers satisfaction. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Hard revenue focused. Thanks again for your comments which help us improve. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Please email me at Lorraine.brule@regus.com with your company name and details. Helpful (1) Alice C. on 9/22/20