emails not sending to btinternet

09-07-2019 A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Its probably not directly relevant to your problem, but who knows with Apple!! He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". After 3 years, then-current everyday prices for all services apply. About 4 days letter I get a reply saying the message could not be delivered. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. on 2 users liked/thanked this post: I can take the same message and copy it into gmail and send from there and it gets through with no problem. I expect that they are simply burying their heads in the sand and do not look at all. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. I know it exists because I can pick it up on ios and via BT Webmail. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 3) Import all of your contacts from your old account to your new one. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. I have it in a notepad file as well if that makes it more readable. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Delays in Emails being delivered can arise from a multitude of reasons. I've got a "failed delivery message". I have tried sending individual messages and simple test messages but nothing works. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Thank you for your follow up. iPad is working ok. I have a group of 14 people set up under Outlook 365. 14h00, on 26-08-2021 When this happens. . Send yourself a test email. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I have entered the SMTP and IMAP details correctly but it still won't send. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Many have had the same address since they first went online many years ago. A workaround would be to use another SMTP - for example gmail if you have a google account. BT Email - best practices for postmasters and senders of email. - We do not send parcels to PO BOX addresses. Examination of the message heads of the delayed emails might be informative. Has anyone experienced this problem. 13-07-2019 13h18. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Rest assured that we'll do our best to assist you or get you pointed in the right direction. 19h39. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. 11h05. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. It's good (???) on RobbieMac. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. After some trial and error I found that btinternet was objecting to my "signature" containing a link. on ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 17h33. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 11h33 It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. I cannot send even the simplest of messages this morning. A warm welcome to the forums. PaddyB. Have you had the chance to try the steps in the article below? I know that I haven't received most of the emails sent from btinternet.com addresses at all. After 6 mos., if selected you will be billed $10.99/mo. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Can I move my BT Email address to another account? Can send emails fine from any other account. 26-08-2021 BT need to deal with this at a high level, NOT an individual user's account. 6h21. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Might that apply in your case too? All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. 'All of my contacts have it. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. 'I have always used the same email address,' says Dave, 79, from Cambridge. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Emails from btinternet.com addresses not received. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I have the exact same problem. (The fix did not work until I had quit Mail and relaunched it. If you're having problems, try logging in to webmail. For additional information, see the Global Shipping Program. Sadly not the same as my experience. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. That is because he has a Virgin Media email address, which would be deleted if he switched away. I also feel slightly better I am not alone. The article below can help if you do not have any other user account to test with. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. I cannot send even the simplest of messages this morning. Email: timforrester@btinternet.com. Various errors messages. 23-04-2021 21h18, I have got my email working again. - last edited on Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Incoming mail works, but unable to send anything. Many customers find the BT community forum is a great way of getting help. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Surface mail is also available; please e-mail us for . 1) Set up an email address with a free service. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. But again got error messages which I now cant remember. Unfortunately, it did not work. 2. I consistently receive this warning: whenever I try. Hopefully, we can get this resolved quickly. Has anyone else encountered this and found a solution ? I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. By coincidence(? Oops. I then asked them to login to BT webmail and send me another email and that one came through straight away. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. We have received reports that emails to btinternet.comemail addresses are being blocked. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. 10-07-2019 I have tried sending the simplest of messages, namely a message titled Test and the text Test message. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. 16:52 EST 04 Mar 2023. Townman, Gandalf. I have cleared cache and data. 23-04-2021 We understand that you are experiencing issues sending emails. All other emails to other systems have no issues. Refunds. It seems that my account SMTP setup was changed (without my input). 09-07-2019 I consistently receive this warning:whenever I try. Tried on various devices with same result. 11-07-2019 That sounds like something has been stuck in a queue somewhere. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. TalkTalk allows you to access your email account for 12 months after you switch. This will work as long as your old email account is still active. How can we as customers get BTs attention and ensure that there is a fix? They also sent a test email from a PC using an outlook client and that didn't come through either. BT allows former customers to access a basic form of their email account for free. So it seems to be something between Android and BT Mail. Comic should be in the grade given in the listing title. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. P.S. omissions and conduct of any third parties in connection with or related to your use of the site. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. We do not write articles to promote products. on 23-04-2021 All other emails to other systems have no issues. 15h31. Go through and update your details for each one with your new email address. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. In my view, the Postmaster group are doing it the wrong way round. 13h37, on You can link any BT email address to another broadband or Premium email billing account. 19-12-2022 We shall never know, but fingers are firmly crossed that the service will return to normal. The accounts work on BT Webmail, both to receive and send. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. I feel there is something going between Google and Apple. 23-04-2021 14-07-2019 20h13. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. 26-08-2021 So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. by We'll need to look into this and we'll get back to you next week. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. BT L1 agent wasn't able to resolve and it has been passed to their email support team. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Sorry but how do I PM you, and what details do you need? Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Have you had the chance to check if the issue persists on a different user account? I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Yesterday, I managed to contact BT via webchat. This started suddenly about 5 or 6 weeks ago. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 20h31, on 3 users liked/thanked this post: We repeated the test and the same thing happened. I am using the Outlook app on a Samsung phone. Doing so can save hundreds of pounds. 09-07-2019 6) Make a list of all of the accounts and logins that are linked to your old email address. As soon as I removed that link all was well again. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Thanks Can you please hold the power button on the phone and iPad until you see a menu and choose power off. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on This site contains user submitted content, comments and opinions and is for informational purposes on 4) Send an email to your main contacts to let them know your new email address. on 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. The whole ISP domain is blocked. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. This amount is subject to change until you make payment. 23-04-2021 The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. . 19h37 While members are not getting emails, they do appear as posts on the Google Groups page. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. ), on The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. on From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. This isn't just a small delay. 23-04-2021 I've got a "failed delivery message". 16h05. I changed "Authentication" to "Password" and clicked on "Save". I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. You can send and receive messages, but not actively manage the account. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Rachel Rickard Straus, Financial Mail On Sunday By posting your comment you agree to the house rules, The comments below have not been moderated, By Please check your email settings. 2 users liked/thanked this post: Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. 20h33 It is they that should investigate why other email providers don't have this problem. 2 days ago I suddenly stopped being able to send emails and get the message below. If everything works fine in webmail, you may need to check your program settings. Maybe that's the issue, although there has been no problem up until yesterday. Something went wrong. Are there really just two of us having this problem? I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). 14-07-2019 We appreciate you reaching out to us about Mail. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Neither of these has solved my problem. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. If you click on them we may earn a small commission. If yes, we recommend that you check if the issue persists while on safe mode. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Below is an article to help guide you through the process. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 15h31. 23-04-2021 btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. for DISH Protect Silver unless you call to cancel. 6h00. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. I cannot find an obvious way of asking bt about this! It takes a while to get a reply from the Postmaster but they will respond. 26-08-2021 BT Email - best practices for postmasters and senders of email | BT Help, on Looks like no ones replied in a while. If not, how do we get a moderator involved? Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Policies vary between broadband providers. 10-07-2019 Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. We have received reports that emails to btinternet.com email addresses are being blocked. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Customer: replied 2 years ago. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. All postings and use of the content on this site are subject to the. Thanks for the super fast analysis and reply. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com A forum where Apple customers help each other with their products. It might be worth changing your SMTP port to see if that helps. What do I have to change to make my emails send? I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Announcements, Guides & Community Updates. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 26-08-2021 @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses.